Terms of Service
Effective Date: June 1, 2026
These Terms of Service (“Terms”) govern your access to and use of the Hello Dose website, patient portal, mobile application, and related products, content, communications, technology, and services made available by Hello Dose and its affiliated entities (collectively, the “Services”). “Hello Dose” means the branded platform and services offered by NP IN FAMILY HEALTH BANAYAN P.C. and/or its affiliates as applicable.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not access the website or use the Services.
1. Scope of These Terms
These Terms are drafted to cover both the Hello Dose website (“Site”) and the Hello Dose mobile app (“App”). Unless otherwise stated, references to the “Services” also include:
The Hello Dose website and any related pages, forms, or portals;
The Hello Dose mobile application for iOS and Android;
Communications functionality, including secure messaging, video, reminders, notifications, and support features;
Account registration, scheduling, subscription management, prescription workflow tools, medication delivery updates, and educational or coaching content.
Because these Terms include app-specific provisions, a separate app terms document is not necessarily required. However, if Hello Dose wants a shorter website-only terms page plus a separate mobile end user license agreement or app addendum, that can also be done for operational convenience. Apple permits custom app license terms if they include certain minimum protections, and app publishers must ensure health apps comply with applicable platform policies and declarations.
2. Important Medical Notice
THE SERVICES ARE NOT EMERGENCY SERVICES. DO NOT USE THE SERVICES FOR A MEDICAL EMERGENCY. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.
Information made available through the Services is provided for general informational purposes only and is not a substitute for the advice, diagnosis, or treatment of a physician or other qualified health care professional. Use of the Services does not create a guarantee that you will receive treatment, a prescription, a refill, medication shipment, insurance reimbursement, or any specific clinical outcome.
3. Eligibility
You may use the Services only if you:
Are at least 18 years old or the age of majority in your jurisdiction;
Reside in a jurisdiction in which the Services are offered;
Are legally able to enter into a binding contract;
Provide truthful, current, and complete information; and
Are using the Services only for lawful purposes.
Hello Dose may limit or deny access to the Services based on geography, licensure, product availability, clinical appropriateness, fraud concerns, compliance needs, or other operational reasons.
4. Account Registration and Security
To access certain features, you may be required to create an account or log in through credentials made available by Hello Dose. You are responsible for maintaining the confidentiality of your login credentials, controlling access to your devices, and all activity occurring under your account.
You agree to:
Provide accurate and complete registration information;
Update your information when it changes;
Keep your username, password, authentication codes, and devices secure;
Notify Hello Dose promptly if you suspect unauthorized access to your account.
Hello Dose may suspend or terminate accounts that are inaccurate, inactive, compromised, fraudulent, or used in violation of these Terms.
5. Telehealth Consent and Clinical Services
By using the Services to seek health care services, you understand and agree that:
Telehealth may involve the use of secure messaging, electronic communications, video, asynchronous review, and remote clinical decision-making.
Telehealth may have benefits, including convenience and improved access to care, but it also has limitations, including technological failures, delays, reduced ability to perform certain physical assessments, and privacy or security risks inherent in electronic communications.
Providers using the Services exercise independent medical judgment and may determine that telehealth is not appropriate for your needs.
Providers may decline to treat you, deny or discontinue a prescription, require additional information, require laboratory work, recommend in-person care, or refer you elsewhere based on clinical judgment, legal requirements, or product availability.
You have the right not to use telehealth and may withdraw consent to telehealth at any time, although doing so may limit Hello Dose’s ability to provide services.
Telehealth consent should also be presented separately in the intake or onboarding flow. Telemedicine guidance commonly treats informed consent as a distinct patient-facing disclosure, especially where the patient must acknowledge telehealth’s limitations and the right to stop the consultation.
6. No Guarantee of Prescription, Fulfillment, or Results
Hello Dose does not guarantee:
That any clinician will prescribe any medication;
That a prescription will be renewed or continued;
That any particular medication, dosage, brand, or formulation will be available;
That a pharmacy or fulfillment partner will accept, fill, or deliver a prescription;
That treatment will produce any particular result, including weight loss.
Results vary by individual and may depend on medical history, adherence, medication tolerance, contraindications, supply issues, and other factors.
7. Pharmacy Fulfillment; Compounded Medications
Hello Dose may, in its clinical workflow and through pharmacy partners, facilitate the dispensing of compounded medications when clinically appropriate, legally permitted, and available. You understand and agree that compounded medications are prepared by licensed compounding pharmacies, are not FDA-approved as compounded products, and may differ from branded medications in formulation, source ingredients, appearance, availability, and other characteristics. No representation is made that any compounded medication is identical to, or interchangeable with, any branded product. Prescribing, dispensing, and fulfillment remain subject to the independent judgment of the licensed clinician and the dispensing pharmacy, as well as applicable law and availability.
You understand that availability of compounded products may change based on clinical need, supply constraints, regulatory requirements, or pharmacy capacity, and that Hello Dose does not guarantee any specific formulation or inventory level.
8. Subscriptions, Billing, Auto-Renewal, Cancellation, and Refunds
If you enroll in a paid Hello Dose plan, the following terms apply:
Pricing, billing intervals, and material plan features will be presented before purchase.
By enrolling in a subscription, you authorize Hello Dose and its payment processors to charge your payment method for the initial subscription term and each renewal term unless and until you cancel.
Your subscription will automatically renew at the end of each billing cycle unless canceled before the renewal cutoff stated at checkout, in your account, or in applicable plan disclosures.
You are responsible for keeping your payment information current.
Hello Dose may suspend or terminate access to paid features for failed payment, expired payment methods, chargebacks, suspected fraud, or legal/compliance reasons.
Unless otherwise agreed in writing, you may cancel your subscription at any time through your account settings or by contacting customer support. To prevent your subscription from renewing for the next billing cycle, you must submit your cancellation request before the renewal cutoff disclosed at checkout or in your account settings. If you cancel before the renewal cutoff, your cancellation will be effective at the end of the then-current billing period, and you will not be charged for the next renewal cycle. If you cancel after the renewal cutoff, your cancellation will take effect after the next renewal charge has been processed. Fees are non-refundable once clinical review, consultation, prescription processing, shipment, or other paid service activity has begun, except as required by law. If applicable law requires a different cancellation process, notice period, or renewal disclosure, that law will control to the extent of any conflict.
The subscription terms described above apply to the fullest extent permitted by law. If you reside in a state with laws that impose additional or different requirements for automatic renewal, continuous service, free trials, cancellation, renewal notices, or related consumer disclosures, those state-law requirements will apply to your subscription to the extent required by law. Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable law.
If any provision of these Terms conflicts with an applicable state automatic-renewal, negative-option, or consumer-protection law, the applicable law will control to the extent of the conflict, and these Terms will be interpreted to give effect to the required legal disclosures, notices, consent, and cancellation rights.
Unless otherwise required by law or expressly stated in a separate refund policy, fees are nonrefundable once clinical review, consultation, prescription processing, shipment, coaching services, or other paid service activity has begun.
Hello Dose may change pricing or plan terms prospectively, with notice as required by law.
Because Hello Dose offers recurring subscription services, checkout and cancellation flows should be implemented consistently with applicable automatic-renewal laws.
9. Communications; Email, Calls, Texts, and Push Notifications
By providing your contact information and using the Services, you agree that Hello Dose may send you communications relating to your account, appointments, treatment workflow, billing, subscriptions, prescriptions, shipments, reminders, support, updates to the Services, and, where permitted by law, promotions or marketing.
These communications may be delivered by:
Email;
Telephone call;
SMS or text message;
Push notification;
In-app message; or
Other electronic communication methods.
You acknowledge that:
Message and data rates may apply;
Some communications may be sent using automated technology where permitted by law;
Communications sent to your phone, email account, or device may be seen by others with access to those accounts or devices;
Electronic communications are not always secure.
You may opt out of certain non-essential communications using the unsubscribe, stop, notification, or preference tools provided, but Hello Dose may still send service-related or legally required communications.
10. Secure Messaging and User Content
The Services may offer secure or semi-secure messaging, file upload, educational content, or other interactive functionality. You agree not to upload, transmit, or otherwise make available any content that:
Is false, misleading, unlawful, abusive, harassing, defamatory, obscene, or invasive of privacy;
Violates any law or the rights of any third party;
Infringes intellectual property rights;
Contains malware, harmful code, or other disruptive material;
Attempts to impersonate another person or misrepresent your identity.
Hello Dose may remove content, restrict functionality, or terminate access if it believes content or conduct violates these Terms or creates risk for Hello Dose, providers, patients, or others.
11. Acceptable Use; Prohibited Conduct
You agree not to:
Use the Services in violation of applicable law;
Access another person’s account without authorization;
Provide false or misleading information;
Interfere with the operation or security of the Services;
Attempt to probe, scan, test, or bypass security measures;
Use bots, scraping tools, spiders, automated scripts, or similar methods to access or extract data from the Services;
Reverse engineer, decompile, disassemble, or attempt to derive source code except as expressly permitted by law;
Use the Services in a way that could harm Hello Dose, providers, patients, or other users.
12. Mobile App License and Use
a. Subject to your compliance with these Terms, Hello Dose grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the Hello Dose mobile application on devices that you own or control solely for your personal, lawful, noncommercial use in connection with the Services.
You may not use the App on a jailbroken, rooted, or otherwise modified device in a manner that undermines the security, integrity, or intended operation of the App or the security of your information. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent such restriction is prohibited by applicable law.
b. Platform Terms
If you download or use the App through the Apple App Store, these Terms are between you and Hello Dose only, and not with Apple. Hello Dose, not Apple, is solely responsible for the App and its content, maintenance, support, and any claims arising from the App or your use of it, except to the extent otherwise required by applicable law.
If you download or use the App through Google Play, you also agree to comply with applicable Google Play terms and policies. If any provision of these Terms conflicts with applicable platform requirements, the platform requirements will control to the extent required for the App to remain available through that platform.
c. Third-Party Terms
You must comply with any applicable third-party terms of agreement when using the App, including the terms of your wireless carrier, internet service provider, and any third-party services or software integrated with the App. You are responsible for all charges and fees imposed by your wireless carrier, internet provider, or other third parties that arise from your use of the App.
d. Apple Third-Party Beneficiary
If you are using the App on an Apple-branded device, you and Hello Dose acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the App, and Apple will have the right to enforce these Terms against you as a third-party beneficiary thereof.
e. Maintenance, Support, and Updates
Hello Dose may, but is not obligated to, provide maintenance, support, or updates for the App. Hello Dose may modify, suspend, discontinue, or remove features of the App at any time, with or without notice, subject to applicable law. You acknowledge that the App may require updates from time to time to continue functioning properly or to comply with platform, security, or legal requirements.
f. Device Permissions
The App may request access to certain device functions or permissions, such as notifications, camera, microphone, photo library, or biometric authentication, depending on the features you choose to use. If you deny or later disable required permissions, some features may not function correctly.
g. App Store Compliance
You represent that you will use the App only in a manner consistent with these Terms, applicable law, and applicable platform rules. You may not use the App in any way that violates Apple App Store or Google Play requirements, including rules relating to prohibited content, privacy, security, device integrity, or data collection.
h. App Data and Privacy
Your use of the App is also governed by Hello Dose’s Mobile App Privacy Policy, Website Privacy Policy, and any applicable HIPAA Notice of Privacy Practices. You acknowledge that the App may collect, use, and disclose information as described in those documents.
i. Termination
Hello Dose may suspend or terminate your right to use the App if you violate these Terms, if your device or account poses a security risk, or if required for legal, compliance, patient safety, or operational reasons.
13. Third-Party Services and Links
The Services may contain links to or integrations with third-party websites, pharmacies, payment processors, analytics tools, telehealth vendors, communication tools, identity verification tools, shipping providers, or other services. Hello Dose does not control and is not responsible for third-party services except as required by law.
Your use of third-party services may be subject to those third parties’ own terms and privacy policies.
14. Privacy
Use of the Services is also governed by Hello Dose’s Website Privacy Policy, Mobile App Privacy Policy, and, where applicable, a separate HIPAA Notice of Privacy Practices. Those documents describe how information is collected, used, disclosed, and protected.
15. Intellectual Property
The Services and all content, software, interfaces, trademarks, service marks, trade names, logos, text, graphics, videos, photographs, workflows, compilations, designs, and other materials made available through the Services are owned by Hello Dose or its licensors and are protected by intellectual property laws.
Hello Dose’s treatment methodology, branding, and related materials used in connection with the Services and related marks, names, logos, slogans, methods, and branding are the property of Hello Dose or its affiliates. Except for the limited rights expressly granted in these Terms, no right, title, or interest in the Services or any intellectual property is transferred to you.
You may not use Hello Dose’s trademarks, trade dress, or other brand features without prior written permission.
16. DMCA Notice
If you believe content on the Services infringes your copyright, you may submit a notice in compliance with the Digital Millennium Copyright Act. Hello Dose may remove allegedly infringing content and may terminate repeat infringers where appropriate.
DMCA Agent:
Bracha Banayan
980 East 12th Brooklyn, NY 11230
(607) 638-3948
17. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, MATERIALS, PRODUCTS, AND FUNCTIONALITY ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO DOSE AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO DOSE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO HELLO DOSE FOR THE RELEVANT SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
NOTHING IN THESE TERMS LIMITS LIABILITY TO THE EXTENT SUCH LIMITATION IS PROHIBITED BY LAW.
19. Indemnification
You agree to indemnify, defend, and hold harmless Hello Dose and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your violation of these Terms, your misuse of the Services, your unlawful conduct, or your infringement of any third-party rights.
20. Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration with the American Arbitration Association on an individual basis and not in court, except that either party may bring an individual action in small claims court where eligible and either party may seek injunctive relief in court for misuse of intellectual property or unauthorized access to the Services.
To the fullest extent permitted by law, you and Hello Dose waive any right to a jury trial and any right to participate in a class action, class arbitration, or representative proceeding.
If Hello Dose is the prevailing party in any action, arbitration, or other proceeding arising out of or relating to these Terms or the Services, Hello Dose shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses.
21. Governing Law
These Terms are governed by the laws of New York, without regard to conflict-of-laws principles, except to the extent superseded by federal law or non-waivable consumer protection laws.
22. Suspension and Termination
Hello Dose may suspend or terminate your access to the Services at any time, with or without notice, if Hello Dose believes you violated these Terms, pose a security or legal risk, engage in fraud or abuse, fail to pay required fees, or where suspension or termination is otherwise appropriate for operational, legal, compliance, or patient-safety reasons.
23. Modifications to the Services or Terms
Hello Dose may modify the Services or these Terms from time to time. If changes are material, Hello Dose will provide notice as required by law. Your continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms.
24. Miscellaneous
These Terms constitute the entire agreement between you and Hello Dose regarding the Services, except for any separate written agreement, informed consent, privacy notice, or other policy expressly incorporated by reference.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Hello Dose’s failure to enforce any provision is not a waiver of that provision.
You may not assign these Terms without Hello Dose’s prior written consent. Hello Dose may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
25. Contact Information
If you have questions about these Terms, contact:
Hello Dose
980 East 12th Brooklyn, NY 11230
(607) 638-3948
