Website Privacy Policy
Effective Date: June 1, 2026
This Website Privacy Policy (“Policy”) explains how Hello Dose and its affiliated entities (“Hello Dose,” “we,” “us,” or “our”) collect, use, disclose, and protect information when you visit www.HelloDose.com and any related website pages, forms, landing pages, or web-based patient portals that link to this Policy (collectively, the “Site”). This Policy applies to website visitors, prospective patients, and users of the Site, whether or not they become patients. To the extent any information collected through the Site constitutes PHI, the use and disclosure of that PHI are governed by our HIPAA Notice of Privacy Practices, which controls over this Policy in the event of any conflict.
1. Information We Collect
We may collect the following categories of information:
- Identifiers and contact information, such as name, email address, phone number, mailing address, date of birth, username, and password.
- Health-related information, such as weight, medical history, current medications, contraindication screening answers, consultation-related information, and other information you submit through website forms.
- Transaction and payment information, such as subscription selections, billing information, and limited payment details processed by our payment vendors.
- Communications, such as messages you send to us, customer support inquiries, form submissions, and feedback.
- Technical and usage information, such as IP address, device identifiers, browser type, operating system, pages viewed, links clicked, referral URLs, session duration, and interaction data.
- Location information, such as general location inferred from IP address and any location information you provide voluntarily.
- Uploaded content, such as photos or documents you submit through the Site.
- Inferences, such as preferences or characteristics derived from the information above.
We may collect information directly from you, automatically through cookies and similar technologies, and from vendors, service providers, advertising partners, analytics providers, and other third parties where permitted by law.
2. How We Use Information
We may use information for the following purposes:
- To operate, maintain, secure, and improve the Site;
- To create and manage accounts;
- To respond to inquiries and provide support;
- To administer intake, scheduling, eligibility screening, and patient communications;
- To process subscriptions, payments, and refunds where applicable;
- To personalize content and user experience;
- To detect fraud, prevent abuse, and protect the rights, safety, and property of Hello Dose, our users, and others;
- To comply with law, legal process, and regulatory obligations;
- To send administrative, service, and marketing communications, subject to your preferences and applicable law; and/or
- To create aggregated or de-identified information.
3. Cookies, Pixels, and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies on the Site to operate the Site, remember user preferences, understand how visitors use the Site, improve performance, and support security, fraud prevention, analytics, and measurement. Some of these technologies are strictly necessary for the Site to function, while others help us analyze traffic, improve user experience, and, where permitted by law, measure the effectiveness of our communications and content. You may be able to control cookies through your browser settings and, where available, through a cookie preference tool on the Site. If you disable certain cookies or similar technologies, some Site features may not function properly. We do not permit advertising or analytics technologies to receive PHI from any page, form, or workflow on the Site where health-related information is submitted or reasonably likely to be submitted, except as permitted by HIPAA, applicable law, or a valid HIPAA authorization. Where a vendor creates, receives, maintains, or transmits PHI on our behalf, we use appropriate contractual and other safeguards required by HIPAA, and disclosures are limited to what is permitted and reasonably necessary for the intended purpose.
4. How We Share Information
We may disclose information to the following categories of recipients, as described below:
a. Affiliates and related entities.
We may share information with our affiliates, parent companies, subsidiaries, and related entities for business, administrative, operational, compliance, and service-delivery purposes.
b. Service providers.
We may share information with vendors and service providers that perform services on our behalf, such as hosting, data storage, customer support, communications, analytics, security, fraud prevention, identity verification, billing, payment processing, shipping, and other operational services. These service providers are authorized to use information only as necessary to perform services for us and are subject to appropriate confidentiality and, where required, contractual obligations.
c. Clinical providers and care team members.
We may share information with licensed health care providers, care coordinators, coaches, pharmacies, and other members of your care team as needed to provide treatment, coordinate care, process prescriptions, support delivery, or administer related health care services.
d. Payment and fulfillment partners.
We may share information with payment processors, pharmacy partners, compounding pharmacies, shipping carriers, fulfillment vendors, and other third parties necessary to process payments, dispense medication, or deliver products or services you request.
e. Advertising and analytics partners.
We may use limited analytics and measurement tools to understand how users interact with our website or app and to improve functionality and performance. We do not disclose PHI to advertising or analytics vendors from authenticated patient areas or from health-care submission workflows except as permitted by HIPAA, applicable law, or a valid HIPAA authorization. If a vendor creates, receives, maintains, or transmits PHI on our behalf, we will use contractual and other safeguards required by HIPAA and will limit the disclosure to what is permitted and reasonably necessary for the intended purpose.
f. Legal, safety, and compliance purposes.
We may disclose information if we believe in good faith that doing so is necessary to comply with law, regulation, subpoena, court order, search warrant, governmental request, or other legal process; to protect the rights, property, safety, and security of Hello Dose, our users, clinicians, or others; to investigate fraud or misuse; or to enforce our agreements and policies.
g. Business transactions.
We may disclose or transfer information in connection with or during negotiations of any merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction, subject to applicable law.
h. At your direction or with your consent.
We may share information with third parties when you ask us to do so or when you otherwise give us permission.
We do not disclose PHI to advertising or analytics vendors unless such disclosure is permitted by HIPAA and our contracts and safeguards are in place, or unless we have obtained the individual’s valid authorization where required.
5. Health Information
The Site may collect health-related information from website forms, intake tools, questionnaires, and communications. If you become a patient of Hello Dose or an affiliated clinical entity, certain information may also be governed by applicable health privacy laws and separate patient-facing privacy notices.
6. Marketing and Advertising
We may use information to communicate with you about services, promotions, and updates, subject to applicable law. We do not sell personal information for money. If applicable law treats certain advertising or analytics activities as a sale, sharing, or targeted advertising, we will provide any notices and choices required by law.
7. State Privacy Rights
Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to opt out of targeted advertising, sales, or certain profiling. California residents may have additional rights under the California Consumer Privacy Act, as amended, including rights to know, delete, correct, opt out of sale or sharing, and limit certain uses of sensitive personal information.
If you are entitled to privacy rights under applicable law, we will honor them as required by law. We will not discriminate against you for exercising those rights.
8. Children’s Privacy
The Site is not intended for children under 18, and we do not knowingly collect personal information from children under 13 through the Site. If we learn that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete it.
9. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain records, and support business operations. Retention periods may vary depending on the type of information and legal requirements.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No security system is perfect, and we cannot guarantee absolute security.
11. International Users
The Site is intended for users in the United States. If you access the Site from outside the United States, you understand that your information may be processed in the United States or other jurisdictions with different privacy laws.
12. Changes to This Policy
We may update this Policy from time to time. The “Effective Date” above indicates when this version became effective. Material changes will be posted on the Site or otherwise communicated as required by law.
13. Contact Us
If you have questions about this Policy or wish to exercise your rights, contact us at:
Hello Dose
980 East 12th Brooklyn, NY 11230
[email protected]
(607) 638-3948
